Privacy Policy – How 998pkr Protects Your Data

1 Introduction

998pkr ("we", "our", "the platform") is committed to protecting the privacy of everyone who uses this website. This Privacy Policy applies to all users — whether you are browsing as a visitor, have registered an account, or are an active player on the platform.

This policy describes what personal data we collect, the reasons we collect it, how it is processed, who it may be shared with, and how long we retain it. It also sets out the rights you have over your personal data and how to exercise them.

By creating a 998pkr account or using any part of this platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, please do not use the platform.

2 Data We Collect

We collect personal data in several ways — directly from you when you register or use the platform, automatically as you interact with our services, and from third-party payment processors when you make a deposit or withdrawal in PKR.

Information You Provide Directly

• Full name and date of birth provided during registration.
• Contact number and email address.
• CNIC number or passport details when identity verification is requested.
• Payment method details entered during deposit or withdrawal — for example, your JazzCash or Easypaisa mobile number, or bank account information for Raast and bank transfers.
• Any information included in communications you send to support.

Information Collected Automatically

• Device type, operating system, and browser version.
• IP address and approximate location derived from it.
• Pages visited, time spent on the platform, games played, and betting activity.
• Session data including login times and account activity logs.
• Cookie and tracking data as described in Section 6.

Information from Third Parties

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, or bank transfer, our payment processors share transaction confirmation data with us. This typically includes the transaction reference, amount, and the sending account identifier. We do not receive or store your full payment credentials from these processors.

Data Category	Examples	Source
Identity Data	Name, date of birth, CNIC / passport	Provided by you
Contact Data	Phone number, email address	Provided by you
Payment Data	Transaction reference, PKR amount, mobile wallet number	You & payment processors
Technical Data	IP address, device type, browser, OS	Collected automatically
Usage Data	Games played, bets placed, pages visited, session duration	Collected automatically
Communications Data	Support messages, feedback, queries	Provided by you

3 How We Use Your Data

998pkr uses the personal data we collect only for legitimate purposes directly related to operating the platform and providing services to you. We do not use your data for purposes beyond those listed below without informing you first.

• Account creation and management: To register your account, verify your identity, and maintain accurate account records.
• Processing transactions: To process PKR deposits via JazzCash, Easypaisa, Raast, and bank transfer, and to facilitate withdrawals back to your verified payment method.
• Platform personalisation: To remember your preferences, language settings, and game history so your experience on the platform is more relevant.
• Customer support: To respond to your queries, resolve disputes, and communicate with you about your account.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and violations of our Terms and Conditions.
• Bonus and promotion management: To track wagering activity and ensure promotions are applied and settled correctly according to their terms.
• Responsible gaming: To monitor usage patterns and, where appropriate, apply account limits or self-exclusions at your request.
• Platform improvement: To analyse aggregate usage data and improve the platform's performance, design, and game offering.
• Legal compliance: To meet any legal or regulatory obligations that apply to the operation of the platform.

4 Legal Basis for Processing

998pkr processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, identity verification, and payment information is necessary to fulfil the agreement between you and 998pkr when you create an account and use the platform.
• Legitimate interests: We process certain technical and usage data to keep the platform secure, prevent fraud, and improve our services. We do so in a way that is proportionate and does not override your privacy interests.
• Legal obligation: In some cases we are required to collect and retain certain data to comply with applicable legal requirements, such as anti-fraud and financial crime prevention obligations.
• Consent: Where we send you optional communications such as promotional emails or notifications, we do so only where you have provided consent. You may withdraw consent at any time by contacting support.

5 Sharing Your Data

998pkr does not sell your personal data. We share it only with the following categories of recipients and only to the extent necessary for the purpose stated.

Payment Processors

To facilitate PKR deposits and withdrawals, we share relevant transaction data with payment service providers including JazzCash, Easypaisa, Raast, and banking partners. These processors operate under their own privacy policies and data security standards. We share only the minimum information required to process your transaction.

Identity Verification Services

Where identity verification is required, we may share your submitted documents with a third-party verification provider. These providers are bound by strict confidentiality obligations and may only use your data for the purpose of completing the verification.

Game Software Providers

When you play casino games or slots, the game is delivered by a third-party software studio. These providers may receive a session token and game interaction data for the purpose of delivering the game and calculating its outcome. They do not receive your full personal profile or payment details.

Legal and Regulatory Disclosure

We may disclose personal data if required to do so by law, court order, or in response to a legitimate request from a public authority. In such cases, we will disclose only the minimum data required and will inform you where we are legally permitted to do so.

6 Cookies & Tracking Technologies

998pkr uses cookies — small text files stored on your device — along with similar technologies such as local storage and session tokens. These help the platform function correctly and give us insight into how it is being used.

Types of Cookies We Use

• Essential cookies: Required for the platform to operate. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot disable these without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, game view layout, and notification preferences.
• Analytics cookies: Help us understand which pages and features are used most, how long sessions last, and where users encounter issues. This data is aggregated and not used to identify you individually.

Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to view, block, or delete cookies. Please note that disabling essential cookies will affect your ability to log in and use the platform normally. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Retention

We retain your personal data for as long as your account is active or as long as is necessary to provide you with services. When you close your account, we will retain certain data for a further period as required for the following reasons:

• Transaction records: Financial records, including PKR deposit and withdrawal history, are retained for a minimum of five years to meet financial recordkeeping obligations.
• Identity documents: Copies of CNIC or passport submitted for verification are retained for as long as required by applicable anti-fraud obligations, typically a minimum of five years after account closure.
• Support communications: Records of customer support interactions may be retained for up to three years after your last contact, in case of subsequent disputes.
• Security logs: Technical logs used for security monitoring and fraud detection are retained for a maximum of 12 months.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

8 Data Security

Protecting your personal data is something we take seriously at 998pkr. We use a combination of technical and organisational measures to safeguard the information we hold about you.

• All data transmitted between your device and our servers is encrypted using SSL/TLS.
• Account passwords are stored in hashed form — we cannot retrieve your password in plain text.
• Access to personal data within our systems is restricted to staff and systems that need it to carry out their function.
• Payment transactions are handled through secure, industry-standard payment gateways.
• Our systems are monitored for unusual activity and potential security incidents.

While we use all reasonable efforts to protect your data, no internet transmission or electronic storage method is completely secure. If you suspect that your account has been compromised, contact our support team immediately using the email address shown in the footer of this page.

9 Your Rights Over Your Data

You have a number of rights relating to the personal data that 998pkr holds about you. These are summarised below. To exercise any of these rights, contact us via the support email shown in the footer of this page.

We will aim to respond to any data rights request within 30 days. In complex cases we may need additional time, in which case we will inform you of the extension and the reason for it.

10 Children's Privacy

The 998pkr platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a user under the age of 18 has provided us with personal data or has registered an account, we will take immediate steps to close the account and delete the associated data.

If you are a parent or guardian and believe that your child has registered on this platform, please contact support immediately using the email address shown in the footer. We will investigate and act promptly.

11 Changes to This Privacy Policy

998pkr may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the revised policy will be published on this page with an updated "last updated" date.

For significant changes that materially affect how we use your personal data, we will take reasonable steps to notify active account holders — for example by displaying a notice on the platform when you next log in.

We encourage you to review this page periodically. Continued use of the platform after a revised policy has been published constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the 998pkr support team. Our support email address is displayed in the footer of every page on this website.

We aim to acknowledge all privacy-related enquiries within two business days and to resolve them within 30 days.